We’ve handed out a lot of mutes and bans recently. The main reasons for the bans are as follows:
1. Using third-party botting tools to play the game automatically or earn profit.
2. Using an unauthorized channel to top up or gain unjust enrichment through the rules of third-party platforms (such as by committing credit card fraud by making malicious refunds).
We made the decision to release the Trade feature after many rounds of internal evaluation and with great determination, mainly to facilitate communication between Hunters and build a dynamic and vibrant game environment. However, we firmly disapprove profit-making activities through this feature. Please do not underestimate our determination to crack down on script-based profit-making activities and offline transactions.
Unauthorized channels mainly refer to the “use of stolen credit cards.” If you take a little time to learn about this, you will know that the use of such credit cards is regarded as a gray economy practice in most countries and is not protected or supported by law. Topping up in the game in this manner doesn’t generate any income for the developer. It’s just like buying an item with counterfeit money—the transaction will be terminated and the item will be sent back once the seller receives the counterfeit money. The only people who benefit from this process are those who provide these services. Therefore, we call on all Hunters to not top up through unauthorized third-party channels. Remember to protect your account and property.
Of course, if you have any disputes about a ban, you can contact Player Service to appeal the ban. Our Player Service colleagues will help you as soon as possible.
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