| Cause | Resolution |
|---|---|
| ・ Error 3001 Cause #1
A login cap is in place on every World in order to prevent them from going down due to high loads. Despite this, a number of extremely overloaded servers have allowed players to log in beyond this cap, resulting in the allowed number of lobby server connections to fail and cause Error 3001 and disconnect players in the queue. |
・ Resolution for Cause #1
We currently have a general idea of what is causing this issue with extremely overloaded Worlds, and a fix is underway. However, these are areas where complex processing is carried out and careful fixing is required for this process. As such, fixing/confirming/implementation into the lobby server will require time. This will be implemented in the maintenance scheduled for December 8, and we are putting our full effort into it, but haven’t been able to determine the full details. Further details regarding this will be announced at a later timing as well. |
| ・ Error 3001 Cause #2
This is an issue that is occurring only on the Tonberry World on the Elemental data centre. The Tonberry World has the largest number of login requests of all the game Worlds, and players are helping to mitigate this issue by using the World Visit System and logging into other Worlds. However, due to the way chat connections work when using the World Visit System, we cannot completely cut off a player’s connection with their character’s Home World, causing the total number of active connections to become enormous, and we have confirmed that as a result, a situation similar to Cause #1 above can occur. |
・ Resolution for Cause #2
Although we are aware of the relative risk of the Tonberry World going down, we’ve increased the number of network connections to its absolute maximum. Your patience would be greatly appreciated as we monitor the situation based on this tentative fix for the time being. |