If you’re having trouble finding your in-game Player Items, Packs, FIFA Points, Twitch drops, and more, try our steps to find them.
If you’ve lost or misplaced something from your FIFA Ultimate Team (FUT), try these steps first to see if you can find your missing content.
If that still didn’t help, try our basic troubleshooting steps.
You can also check @EAHelp or @EAFIFADirect on Twitter to see if we’ve tweeted about any issues that might be preventing your missing Items from coming through.
You can use the same pool of FIFA Points for both FUT and VOLTA. You don’t need to buy them separately for each mode and can use them for either.
Did you buy FIFA Points and never get them? First, confirm your purchase went through by checking your transaction history on the platform you purchased it on. Next, try logging out of FUT or VOLTA and logging back in again. Sometimes the transaction needs an extra push to sync with your account, and logging out and back in again helps the FIFA Points come through to you.
If you still don’t have them, we’re going to need some information from you to help investigate. We’ll need:
Once you’ve gotten those details together, contact us for more help.