FC 24 Players and Items Disappeared

If you’re having trouble finding your in-game Player Items, Packs, FIFA Points, Twitch drops, and more, try our steps to find them.

Basic Troubleshooting Steps

If you’ve lost or misplaced something from your FIFA Ultimate Team (FUT), try these steps first to see if you can find your missing content.

1. Restart your console or PC.
2. Use the Quick Sell Recovery in the Web and Companion Apps. Double-check that you didn’t accidentally discard, Quick Sell, or use the content somewhere else in-game.

If that still didn’t help, try our basic troubleshooting steps.

You can also check @EAHelp or @EAFIFADirect on Twitter to see if we’ve tweeted about any issues that might be preventing your missing Items from coming through.

Missing FC 24 Players and other Items

Missing an Item you purchased from the Transfer Market or got in a Pack?

• Double-check your Club to make sure it isn’t there.
• Check your Transfer List to see if it hasn’t come through yet.
  • When a Player Item gets stuck after you’ve bought it from the Transfer Market, it should be automatically corrected within 72 hours. After 72 hours passes, check your Watch List to see if your Item appears.
  • If you don’t get the Item after 72 hours, the FIFA game team will try to regrant it to you. If an Item can’t be unstuck, you may get a copy of it instead. You may still see the stuck Item, but you’ll be able to use the copy.
• Make sure you didn’t Quick Sell the Player or submit it to an SBC.
  • You can undo up to five Quick Sells for Player Items per 31-day period using our Quick Sell Recovery tool in the Web and Companion Apps.
  • Once you submit Items to SBCs, they’re permanently removed from your Club in exchange for rewards.

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