If you’re having trouble finding your in-game Player Items, Packs, FIFA Points, Twitch drops, and more, try our steps to find them.
If you’ve lost or misplaced something from your FIFA Ultimate Team (FUT), try these steps first to see if you can find your missing content.
If that still didn’t help, try our basic troubleshooting steps.
You can also check @EAHelp or @EAFIFADirect on Twitter to see if we’ve tweeted about any issues that might be preventing your missing Items from coming through.
Once you’ve tried our basic troubleshooting steps, look for the Pack in your My Packs section of the FUT Store in FIFA Ultimate Team (FUT).
In VOLTA, you’ll find it in the Change Outfit section under Customize.