Check your internet connection.
You can check the server status of many of our games right here on EA Help.
If the server icon for your platform is green and says “up”, the server is online. In this case, you can check for common account issues to troubleshoot your connection.
If the server icon is red and says “down”, the server is offline. This could be downtime due to maintenance, or an issue on our end.
Check out @EAHelp to find out what’s happening, and get real-time updates when servers are down.
If your game doesn’t have a server status icon, you can check out Xbox Live, PlayStation™ Network, or Nintendo for server status information.
If a game has been out for a long time, its online servers may get shut down. This can happen for a number of reasons, like developers shifting their priorities or players moving on to a newer version of the game.
Check if your game’s servers are still available.
If it was, you can’t access online play. If you’re not sure, you can check in My Ban History.
If you think you were suspended or banned by mistake, let us know.
If you’ve contacted us to deactivate or delete your account, you won’t be able to get online.
If you get a message that your account is already in use, try logging out on your other devices and logging back in.
Think someone may have hacked your account? Check out our article on hacked accounts.
When you have a child account, it limits access to features like purchases, social media, connections, and online play.
See what the minimum age for online accounts are in each country and learn what features are available in our article.
Turn your router off and then unplug it. Wait about a minute then plug it back in, turn it back on, and try connecting again.
If you bought your game through Steam, check this Steam Support page for some extra connection help.
Your Internet Service Provider (ISP) uses the Domain Name System to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).
If something goes wrong with the DNS you are using, you may run into issues trying to connect to the internet.
Switching to a different DNS is a trick that can help you if your DNS is unreliable.
Here are a couple of free options that are available if you want to switch:
EA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Any use of these sites or their DNS servers is at your own risk.
If you’ve ruled out issues with your account or server statuses, you can troubleshoot your connection starting with these advanced steps for all platforms. These are advanced networking changes. If you’re not comfortable making these changes, contact your Internet Service Provider (ISP) for help. Make sure that you follow the steps in your router’s manual for specific instructions for your hardware.