I can’t access my FC 24 email address

If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way.

I have a linked account

Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.

To do that:

  1. Click Log In.
  2. On the pop-up window that appears, choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account:I can't access my FC 24 email address
  3. Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account.
  4. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.

After logging in, if you want to update your email address:

  1. Click Accounts > Change email address to make updates in the EA Account Settings portal.
  2. We’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.

I haven’t linked my account

If your platform account isn’t linked to your EA Account:

If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. To get help on this:

  1. On the EA Help homepage, type the title of your game or product into the search bar.
  2. Select the game you need help with from the search results.
  3. Select See all help topics.
  4. Select the Manage my account category.
  5. Select I need help logging into my EA Account.
  6. Select Chat with us, fill out the webform, and we’ll take it from there.

To help us recover your account as quickly as possible have this info ready:

  • the original email address on your EA Account
  • any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
  • any invoice numbers from games you’ve bought through an EA platform, like the EA app

Did you get to a page that says No channels are available? That’s because you need to speak to one of our advisors for help, and there isn’t anyone available at this time. Check again later to see if we’re back online.

 

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